SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Karoomi Online (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://karoomi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect I highly recommend
1:1 brilliant
It came a little damaged, but it was solved by the store
Goods works But don't hope there will be liquid to clean
Nicely cleans, is consistent with this what zamówiłam and simple to use. Shipment not szła long, but also do not short, worth command
Works well, refueled for cleaning screens from ozone
Very quickly arrived should actually only a month arrive
Um, it works with time probably a Masse and will not work, IMHO
It's fine. There's no liquid. Otherwise, everything is fine. I'll have isopropyl.
cool
Clean perfectly with alcohol (as it comes without liquid). I thought the fabric was like microfiber, but no, it's another kind of fabric that cleans amazing.
Super
Very cool works very well find also nice the man it always refill can and you also sanitizer pure (in the photos is because as a black,, spot “because I used it to being have and it to the 2min takes up it is dried
He arrived long before the approximate date and in excellent condition, that does not come with liquid in the jar.
It came quickly! Did not see that without liquid :(
Super good, I arrive super fast and excellent quality
I am very happy with my order exactly as in the photo, I recommend and it arrives very quickly too.
Item is arrived. Looks as pictured. I tested it yet but I assume that all the wonderful works.
The product arrived well, all well packaged and very functional
Good pshikalka, norms erases
It arrives sooner than indicated. Transparent cover with slight imperfection, but product meets the promised. Reference images match the product sent.
All the goods are good, the goods are good, it went to reach the shvidko)
All According
As described in the comments
Fast shipping! The liquid in the kit does not go, keep in mind. We poured Mr. muscle into the flask)